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Review of Xvanlines Moving Company in 2024

Daniel Thornton

Last Updated: Mar 14, 2024

Summarized

Colonial Van Lines is an expert in long-distance moves, catering to both residential and commercial clients. They offer precise estimates through an advanced app-based system, utilizing images and videos for accuracy. The transparency regarding pricing factors and the comprehensive online resources impressed me.

Advantages

Disadvantages

Xvanlines at a Glance

Moving Services

Specializing in both long-distance and local moves for residential and commercial clients, including interstate relocations.

9.8

Added Advantages

Provides estimated pricing, optional paid storage and packing services, but does not offer insurance.

10.0

Customer Assistance

24/7 assistance available. Call (800) 356-1855 during business hours or use the website's listed number after hours. Alternatively, utilize live chat or email support.

9.8

9.5

Editorial Score

Extra Offerings

Offers comprehensive packing and unpacking services, along with both short-term and long-term storage solutions.

9.9

Openness

Clearly displays phone number on website.

10.0

Xvanlines at a Glance

Moving Services

Specializing in both long-distance and local moves for residential and commercial clients, including interstate relocations.

9.8

Added Advantages

Provides estimated pricing, optional paid storage and packing services, but does not offer insurance.

10.0

Customer Assistance

24/7 assistance available. Call (800) 356-1855 during business hours or use the website's listed number after hours. Alternatively, utilize live chat or email support.

9.8

9.5

Editorial Score

Extra Offerings

Offers comprehensive packing and unpacking services, along with both short-term and long-term storage solutions.

9.9

Openness

Clearly displays phone number on website.

10.0

Comprehensive primary services
Moving over extended distances, cross-country relocations, corporate moves, packing, unpacking, and storage solutions
States of operation
45
Online quotation tool
Yes
Insurance Coverage
Yes, with the option for additional third-party coverage

Covered Services

Colonial specializes in long-distance moving, encompassing residential, commercial, and vehicle relocations across state lines. Additionally, packing/unpacking and storage services can be arranged for your convenience.

  • Long-Distance Moving: Colonial excels in long-distance residential moves, aided by its expert team of movers, innovative photo-based estimate tool, and transparent quote process, simplifying interstate moves.
  • Cross-Country Moving: A cross-country relocation involves moving coast-to-coast, a task Colonial handles seamlessly by collaborating with clients to devise comprehensive moving plans. With licenses in 48 states, Colonial overcomes logistical challenges often faced by other moving companies, ensuring smooth cross-country moves.
  • Corporate Relocation: Colonial provides comprehensive support for corporate office relocations, assigning a dedicated relocation specialist to assist in planning and executing the move according to your specifications.
  • Packing/Unpacking: Professional packing and unpacking services are available upon request, allowing movers to pack furniture as per your instructions, load it onto the truck, and unload it at the destination directly into the designated rooms. Partial packing/unpacking options are also offered for specific items.
  • Storage: Colonial offers secure climate-controlled storage solutions for short- and long-term use, catering to both residential and commercial clients. With thorough documentation and advanced technologies in place to prevent issues like mold, rust, pests, and dust, Colonial ensures the safety of stored items.

Costs

The initial quote provided serves as an estimate only, with the possibility of adjustments up or down based on certain factors. Colonial ensures transparency by detailing these factors on its long-distance moving page.

Common factors influencing final costs include weight changes or discrepancies, long-carry fees, and packing/unpacking services. Packing/unpacking can be added as an additional service either during the initial quote or at the time of the move.

Long-carry charges apply when items need to be carried more than 75 feet or involve stairs during the moving process. Colonial factors these charges into the quote if informed in advance.

Refunds are provided if the estimated weight exceeds the actual weight or if long-carry charges are negated due to improved accessibility at the destination. Sample estimates obtained using Colonial’s online quote tool:

2-bedroom move from Frewsburg, New York to Santa Ana, California: $999 to $2100

3-bedroom move from Morven, North Carolina to Frewsburg, New York: $1315 to $2950

2-bedroom move from American Fork, Utah to Fork Calhoun, Nebraska: $1350 to $2900

The wide range of estimates can be refined using Colonial’s app-based visual estimate tool before the move.

Moving Procedure

Colonial advises planning long-distance moves three to six months ahead and hiring movers three months prior. Resources on their website, including a moving checklist, aid in planning.

The process involves downloading Colonial’s app to an Android or iOS device, selecting a date, uploading images/videos of the home or vehicle, and receiving an estimate. The app facilitates ordering packing boxes, adding instructions, and including packing/unpacking and vehicle transport services.

Alternatively, quotes can be obtained online or via phone, albeit with less accuracy due to the absence of a complete photo inventory.

Colonial manages driving and communication throughout the move, with their experienced long-distance moving crew accommodating special instructions. Upon arrival at the destination, movers assist with unpacking if requested and present the final bill.

Vehicle Fleet Information

Specializing in long-distance moving, Colonial’s fleet of trucks is tailored for such journeys and can handle most requests, including vehicle transport. No size limitations are specified on their website, and the fleet accommodates homes ranging from 1 to 15 bedrooms.

Client Assistance

Contact Colonial by phone or through their website’s contact form for a response within 24 hours. Telephone customer service is available 24/7 via their dedicated call center.

Various options are available for protecting belongings during transit, including default coverage of $0.60 per pound for damaged articles. Supplemental coverage options, both per-article and lump sum, are offered through partnership with movinginsurance.com.

Client Feedback

I have undertaken numerous long-distance relocations, and Colonial Van Lines left a lasting impression on me. The packing team and the driver who collected my belongings on the west coast were exceptional! Their professionalism, efficiency, and respectfulness stood out. Similarly, the team that unloaded my items on the east coast was equally outstanding. Despite the scorching weather, they worked tirelessly and completed the task in under three hours. Overall, it was a fantastic experience! — Jennifer, Satisfied Customer

Our encounter with Colonial was outstanding. We shipped two boxes containing antique dishes and a glass desktop, among other items. Everything arrived intact without any damages. We would certainly choose them again for future moves. They provided regular updates on the delivery progress. We shipped items from Texas to Florida. — Sally, Pleased Customer

I am extremely satisfied with the service provided by Colonial Van Lines! I wholeheartedly recommend them, and if I could, I would rate them 10 stars. They guided me through every stage of my move from NJ to Texas and even arrived ahead of schedule! Thank you all immensely. — Kathy, Happy Customer

Conclusion

Colonial Van Lines introduces an innovative technology-driven approach to interstate moving. The process begins by capturing photos or videos of furniture or vehicles to be relocated and uploading them to Colonial’s mobile app. Subsequently, Colonial evaluates the material and furnishes you with a precise estimate of your relocation expenses.

Colonial offers basic insurance coverage based on the weight of your possessions, along with additional coverage options through a third party. If you require interstate relocation services anywhere in the contiguous United States (excluding Alaska and Hawaii), Colonial Van Lines is your dependable partner, offering transparent pricing and extensive industry expertise.

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